Service and support

Professional services for the realization of your projects and support during operation.

Making things work

Professional services for the realization of your projects and support during operation.

Making things work

Professional services for the realization of your projects and support during operation.

Making things work

Support and Hotline

Benefit from the know-how of our well-trained associates.

Our collaboration does not end with consulting and project management

We provide software maintenance and support as well as other services during the ongoing operation of our products.

Continuous software maintenance

You will receive patches and new releases of our products through your software maintenance contract – thus keeping your solution viable for the future. We support new Windchill versions or new releases of your ERP system in a timely manner.

About our consulting services → More on project management →

Our collaboration does not end with consulting and project management

We provide software maintenance and support as well as other services during the ongoing operation of our products.

Continuous software maintenance

About our consulting services → More on project management →

PACKAGES

How we understand support

As part of our support packages, we support you in case of unexpected malfunctions during the use of our products.

You can reach us via our service portal, in case of an emergency you can contact us directly by telephone. The support ticket tracks the processing of your case, can provide further information, and helps you work with us to resolve the reported incident.

We guarantee you a quick initial response and fast processing of your request by experienced employees of Innoface AG.

Basic support and premium support

We offer two categories as support package variants:

Basic Support
Premium Support

Depending on the support package, a certain amount of support hours and test license packages for additional non-production test environments are included.

We offer services that go beyond mere software maintenance: For example, we support you in any fault analysis that may be needed in connection with the operation of our interfaces after the Go Live in your systems (interface in combination with Windchill, ERP system and infrastructure).

We're happy to advise you →

Support packages

Download an overview of our support packages here.

Download

Basic and premium support

We offer two categories as support package variants:

Basic support
Premium support

Depending on the support package, a certain amount of support hours and test license packages for additional non-production test environments are included. We offer services that go beyond mere software maintenance: For example, we support you in any fault analysis that may be needed in connection with the operation of our interfaces after the Go Live in your systems (interface in combination with Windchill, ERP system and infrastructure).

We're happy to advise you →